Customer Support Executive - Chennai, India - Aetram Group of Companies

Description

Overview:

As a Customer Support Executive, you will be responsible for providing exceptional service to our customers. Your role will encompass a variety of tasks including requirements gathering, resolving queries, updating customers on new software pitches, and transferring knowledge related to all kinds of software updates.

Key Responsibilities:

• Gathering: Interact with customers to understand their needs, preferences, and any issues they may be facing with our products or services.
• Resolution: Address customer inquiries promptly and effectively, providing accurate information and solutions to their problems.
• Software Pitches: Stay updated on the latest software offerings and effectively communicate their benefits to customers, assisting them in making informed decisions.
• Transfer: Facilitate the transfer of knowledge to customers regarding software updates, ensuring they understand how to utilize new features and functionalities.
• Relationship Management: Build and maintain positive relationships with customers, ensuring their satisfaction and loyalty to our brand.
• Maintain thorough records of customer interactions, issues resolved, and feedback received to improve service quality.
• Support: Work closely with other teams such as sales, product development, and technical support to ensure a seamless customer experience.

Qualifications:

• Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with customers and conveying information clearly.
• Abilities: Ability to analyze customer issues and develop creative solutions to resolve them efficiently.
• Proficiency: Basic understanding of software applications and willingness to learn about new technologies.
• Approach: Passion for delivering exceptional customer service and ensuring customer satisfaction.
• Player: Ability to collaborate with colleagues from various departments to achieve common goals and enhance the overall customer experience.
• Management: Capability to prioritize tasks and manage time effectively to meet customer needs in a timely manner.
• Flexibility to adapt to changing priorities and requirements in a dynamic work environment.

Education and Experience:

• degree in a relevant field
• experience in customer service or support roles is advantageous, but not mandatory.
• our team and play a vital role in delivering outstanding service to our valued customers

Preferrable Female Candidates only