Support Technician - Help Desk Role - Gandhinagar - beBeeTechsupport

    beBeeTechsupport
    beBeeTechsupport Gandhinagar

    1 week ago

    Job title: Junior Service Desk Technician

    Description

    Support Specialist Job Opportunity

    We are looking for a skilled and detail-oriented Support Specialist to join our team. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and the ability to work well under pressure.

    The primary responsibilities of this role include providing first- and second-level technical support to clients via phone, email, or in-person. This includes troubleshooting hardware and software issues, resolving technical problems, and maintaining accurate records of all interactions.

    • Analyzing customer inquiries and escalating complex issues to senior technicians as needed;
    • Maintaining up-to-date knowledge of company products/services by attending training sessions/workshops;

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