- IAM Program Enhancements: Participate heavily in ongoing Identity and Access Management (IAM) program enhancements.
- Operational Monitoring & Analysis: Monitor and analyze events to proactively address operational issues and thwart threats to the customer environment.
- Requirements Definition: Define and document business and technical requirements for IAM systems, including requirements for establishing role, entitlements, and access definitions, defining the provisioning lifecycle processes, user account lifecycle processes, reconciliation, certification, provisioning, and de-provisioning processes.
- Project Participation: Participate in IAM projects and initiatives.
- Access Requirements Understanding: Work with customer team members, business partners/analysts, and application teams to understand access requirements.
- Reporting & Remediation: Create reports to identify provisioning inconsistencies or conflicts and operationalize processes to regularly identify and remediate issues.
- Process Automation & Streamlining: Automate or streamline existing processes and workflows.
- Access Role Management: Define, validate, and maintain user access roles.
- Compliance Assessment: Analyze user access roles and processes to independently assess compliance with defined standards.
- Re-certification Support: Support user access re-certifications, as defined by customer policies.
- Audit & Control Adherence: Strictly adhere to audit and regulatory controls, as well as IAM standards. Independently identify gaps and propose solutions.
- Documentation Maintenance: Regularly review and maintain documentation to ensure it reflects current processes and procedures and identify opportunities for process improvement.
- Audit Participation: Participate in IAM audits and review access control reports to identify potential risks.
- Knowledge Maintenance: Maintain up-to-date knowledge of identity and access management best practices.
- Solution Design & Management: Design, develop, and manage IAM solutions based on best-of-breed IAM platforms.
- Identity Lifecycle: Develop and maintain identity lifecycle workflows and identity mappings.
- Subject Matter Expertise: Provide subject matter expertise for customer IAM infrastructure, including but not limited to: Single Sign-On, access management, identity federation, multifactor authentication (MFA), risk-based authentication (RBA).
- Business Group Support: Support customer business groups to efficiently integrate with IAM platforms and services.
- Strong analytical skills.
- Good organizational skills and attention to detail.
- Proficiency with modern Identity and Access Management (IAM) concepts.
- Hands-on experience with Role Based Access Control (RBAC), Privileged Access Management (PAM), and Segregation of Duties.
- Subject Matter Expert with Active Directory, Entra ID, and Okta, including IAM-related features (user and group management, file share permissions, federation).
- Proficient in authentication, authorization, and auto-provisioning services, including Active Directory, Amazon Web Services, SSO, SAML, OAuth, and OpenID.
- Understanding of standard integration protocols, APIs, and connectors.
- Familiarity and practical proficiency in Agile methodology.
- Strong written and verbal communication skills; ability to tailor approach based upon audience and message.
- Familiarity with database concepts and relational databases, such as Microsoft SQL Server.
- Good knowledge of directory servers and LDAP protocol technologies (Active Directory).
- Security domain knowledge.
- Knowledge of IT operations, infrastructure services support (Systems NT, UX, Storage, Backups, DBs or Network management), security incident and security processes.
- Understanding of ITSM/ITIL processes.
- Detailed knowledge and working proficiency with Privileged Access Management (PAM) SaaS environments.
- Proficiency in programming (Perl, Python, PowerShell, Administrative scripting).
- Proficiency with dashboards and reporting programming (PowerQuery, PowerBI, ServiceNow Reporting).
- Understanding of high-availability (HA) and failover implementations for network infrastructure and server systems.
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Description
Responsibilities:
Required Skills:
Preferred Technical Skills:
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