Desktop Support Engineer - Mumbai, India - Coforge

    Coforge
    Coforge Mumbai, India

    2 weeks ago

    coforge background
    Description

    Role: Desktop Support Engineer

    Location: Mumbai

    Experience range: 1-5 Years Max

    Job Description:

    1. Good technical knowledge to handle L1 Support ? Providing remote assistance to resolve issues related to computer systems, software, hardware and mobile devices

    2. Knowledge about service desk tool preferably Service Now

    3. Good communication (both verbal and written) skills

    4. Deliver service and support to end-users using an operating automated call distribution phone software, via remote connection or over the internet

    5. Interact with customers to provide and process information in response to inquiries, concerns, and requests about issues and services

    6. Follow defined standard processes and procedures.

    7. Would require working in shifts since this would a 24x7 support environment

    8. Interacting with various stakeholders in case of priority and VIP user cases

    *Preferably should be ITIL certified, candidates who are MCSE or CCNA certified would be an added advantage.