Assistant Manager - Rajkot, India - Sika

Description

Technical Service & Support:

• To provide and innovate the method to prepare cured samples / sample blocks as a technical support to sales team & CS + UGC business.
• Act as an active member to provide technical support such as conduct product training and demo to sales team, applicators & end users.
• Act as technical service provider to handle customer complaints including site visits & follow-up as well as preparing investigation reports.
• To carry out site visit to ensure systems were carried out in the correct method and meet customer expectations.
• Build positive working relationships with applicator customers, conduct quality reports, and assess competence levels via practical assessments.
• Provide expertise in technical support to sales team & customer for pre- and post-sales
• Product Application & Development:
• Assist in product development & production optimization exercise to meet business needs.
• To provide technical guidance/assistance to customers for product application, troubleshooting through engaging salesperson, customers and carry out lab test to share and enhance customer product knowledge
• Responsible for the accurate preparation of samples according to product formulation, to cater for laboratory evaluation as well as upon customer requests.
• To provide technical advice in relation to CS + UGC products to internal staff with the objective of raising the technical capabilities of the organization.

Others:

• Prepare and maintain record of all in-house & external test data to ensure traceability of critical & important information. Analyse test results and report findings as well as put forward recommendation for improvement needs where necessary.
• Ensure safe practices are followed at all times.
• Ensure that lab tools & equipment used are clean and well maintained after use. Also to maintain cleanliness of laboratory after each trial or testing activity.
• Revalidation of expiring CS & UGC products.
• Communicate with independent laboratories & other external parties for all company products related testing.

• Diploma in Civil Engineering, Chemistry or a related field
• 8 plus years' experience in construction chemicals or related field