Service Management Specialist - Bengaluru - Microland

    Microland
    Microland Bengaluru

    1 week ago

    Microland background
    Description

    **Job Overview:**

    Microland is seeking a highly skilled Service Management Specialist to join our team. As a key member of our infrastructure support team, you will be responsible for delivering exceptional technical service to our clients.

    **Estimated Salary:** $65,000 - $85,000 per year.

    **Key Responsibilities:

    • Troubleshoot and resolve technical issues at level 1 (incident and service request)
    • Monitor CPU, memory, and hard disk utilization
    • Provide new desktop installation and software installation reports
    • Update the latest anti-virus on servers and monitor anti-virus patches
    • Track assets issued to users and maintain a database report of assets

    **Requirements:

    * Bachelor's degree in Computer Science or related field

    * Strong understanding of IT infrastructure and technical concepts

    * Excellent problem-solving and communication skills

    **Benefits:

    * Competitive salary and benefits package

    * Opportunity to work with a dynamic and growing company

    * Professional development and growth opportunities

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