Enterprise Incident Communication Manager - Pune, India - FIS Global

Description

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Enterprise Incident Communication Manager - 24/7 Rotational Shifts
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About this Team:
It's an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world's largest global provider dedicated to financial technology solutions.

What you will be doing:

• Manages global incidents across multiple data center environments to protect production systems critical to business success.
• Ensures contractual service level agreements are met in support of client and company mission-critical business requirements.
• Works across a wide array of product lines and engages various levels of management on a day to day basis.
• Develops, coordinates and promotes incident and problem management activities across the entire enterprise and takes responsibility for effective functioning of these processes across organization.
• Provides immediate response and coordination aimed at minimizing the duration of service interruptions.
• Makes decisions regarding real-time incident resolution activities and selecting client situations for executive & management escalation updates.

What you bring:

• 8 to 12 Years of experience in incident and problem management principles, procedures and techniques
• Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL, Servicenow)
• Thorough knowledge of information mapping concepts.
• Skill in evaluating documentation, production and quality control and publishing system operation.
• Skill in understanding and focusing on client needs, establishing credibility and building relationships with clients
• Skill in editing writing for punctuation, syntax and grammar and Ability to communicate effectively verbally and in writing
• Willing to work in 24/7 Rotational shifts including night shift and weekend support.

Added bonus if you have:

• Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development
• Knowledge of FIS' products and services
• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization

What we offer you:

• An exciting opportunity be a part of World's Leading FinTech Product MNC
• A range of benefits designed to help support your lifestyle and wellbeing.
• A multi-faceted job with a broad spectrum of responsibilities.
• A modern international work environment and a dedicated and innovative team.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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