Desktop Support Engineer - Bengaluru, India - Careerfit

Description

Responsibilities:

• Provide technical support and troubleshooting assistance to end-users for desktop, laptop, and peripheral hardware, software, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and software updates to ensure optimal performance and security.
• Diagnose and resolve hardware and software problems, including hardware component replacement, software installation, and system configuration.
• Respond to service requests and incidents in a timely manner, escalating complex issues to higher-level support teams or vendors as needed.
• Set up and configure new desktop and laptop computers for end-users, including user account creation, email setup, and software installation.
• Perform routine maintenance tasks, such as system updates, antivirus scans, and disk cleanup, to ensure system stability and security.
• Provide user training and guidance on basic troubleshooting techniques and best practices for desktop and software usage.
• Document support activities, solutions, and troubleshooting procedures in a knowledge base or ticketing system for future reference.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Proven experience in desktop support, IT helpdesk, or technical support role.
• Proficiency in troubleshooting desktop hardware, operating systems (Windows, macOS), and productivity software (Microsoft Office, email clients).
• Strong knowledge of networking concepts, TCP/IP protocols, and remote desktop support tools.
• Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Detail-oriented with strong problem-solving and analytical skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar credentials are a plus.

Skills:

• Desktop Support: Providing technical support and troubleshooting for desktop computers.
• Hardware Troubleshooting: Diagnosing and resolving hardware issues.
• Software Installation: Installing, configuring, and updating desktop software.
• Customer Service: Delivering excellent customer service to end-users.
• Documentation: Maintaining accurate records and documentation of support activities.

Preferred:

• Relevant certifications in desktop support or IT helpdesk operations.
• Experience with remote desktop support tools and ticketing systems.