- Ensure Always On 100% operational excellence every hour of every day
- Work with Revenue cross-functional teams to understand current and future agent staffing needs and hire/train on time
- Identify and execute system/process enhancements to improve operational productivity and efficiency (Woth with product/engineering teams)
- Create and execute staffing plan to hire all Customer Support Associates
- Collaborate with the Training team in creating and managing onboarding and training processes for all new hires
- Develop and lead strategic Customer Support initiatives to better service customers
- Resolve complex or unusual business problems across functional teams
- Guide Customer Support Leads in providing coaching and mentoring support for front-line Customer Support staff
- Participate as an active member of the Operations Leadership team Demonstrates a sound knowledge across a range of (generally, related) discipline areas
- Teamwork - candidates will need to be strong team players, who support their colleagues and share their skills
- Excellent analytical troubleshooting skills and ability to own problems through to resolution being able to analyze statistical data
- Excellent documentation and PowerPoint presentation skills
- Managed a customer support function of 200+ team members with multiple sub-functional teams
- Managed and improved Support Cost by Order/Revenue over time through strategic initiatives
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Chat Support Executive
4 weeks ago
Orange Health Labs Bengaluru, India**Be a part of a growing organization at Orange Health Labs. We are Hiring** · **Job role**:Chat Support Executive** · **Location: Bangalore** · **Hindi & English is mandatory** · **Few details about the job**: · The office is located in Bangalore (Koramangala) · Work from office ...
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Lab Technician
4 weeks ago
The Orange Health Bengaluru, Karnataka, India**JOB DESCRIPTION - TECHNICIAN - GENERAL LAB** · - Looking after General Lab in his/her duty hours · - Exp in Maternal Marker is Mandatory · - Perform Internal & External control of Routine Lab · - Experience in Biochemistry, Clinical Pathology, Microbiology and Hematology · - Te ...
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Electrician
4 weeks ago
The Orange Health Bengaluru, Karnataka, IndiaWe are seeking a skilled Contract Electrician to join our diagnostic company in Bangalore. As a Contract Electrician, you will be responsible for ensuring the electrical systems within the laboratory and corporate office are functioning efficiently and safely. Your primary duties ...
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Inventory Support Executive
3 weeks ago
The Orange Health Bengaluru, India**Responsibilities**: · - Monitor and maintain inventory levels of diagnostic supplies, reagents, consumables, and equipment. · - Utilize Excel to track and analyze inventory data, including stock levels, usage patterns, and trends. · - Coordinate with procurement team to forecas ...
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Finance Executive
3 weeks ago
The Orange Health Bengaluru, India**About Orange Health** · Orange Health is an on-demand diagnostics service for Indian consumers that enables convenience, reliability and overall better healthcare outcomes. We are backed by high-quality investors like Accel, General Catalyst, Y Combinator, along with marquee he ...
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Md Microbiology
3 weeks ago
The Orange Health Bengaluru, Karnataka, India Part time**Key Responsibilities**: · - **Leadership and Strategy**:Provide visionary leadership to the microbiology division, aligning strategies with overall company goals. Develop and execute strategic plans to drive business growth and enhance market presence. · - **Operational Excelle ...
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Data Entry Executive
3 weeks ago
The Orange Health Bengaluru, IndiaKey Responsibilities: · - Accurately enter and process medical data and patient information. · - Verify accuracy and completeness of information provided and follow up with necessary parties to obtain missing information · - Ensure compliance with HIPAA and other privacy regulati ...
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Lab Technician
3 weeks ago
The Orange Health Bengaluru, Karnataka, India**JOB DESCRIPTION - TECHNICIAN - GENERAL LAB** · - Looking after General Lab in his/her duty hours · - Exp in Maternal Marker is Mandatory · - Perform Internal & External control of Routine Lab · - Experience in Biochemistry, Clinical Pathology, Microbiology and Hematology · - Te ...
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Customer Care Executive
3 weeks ago
The Orange Health Bengaluru, IndiaExperience : 1 year - 3 years · - Address customer issues and resolve them in a timely and efficient manner. · - Maintaining a positive, empathetic, and professional attitude toward customers at all times. · - Providing feedback on the efficiency of the customer service process. ...
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Medical Content Writer
3 weeks ago
The Orange Health Bengaluru, India**About Orange Health**: · - Orange Health is an on-demand diagnostics service for Indian consumers that enables convenience, reliability and overall better healthcare outcomes. We are backed by high-quality investors like Accel, General Catalyst, Y Combinator, along with marquee ...
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Accession Officer
2 weeks ago
The Orange Health Bengaluru, India**About Orange Health** · Orange Health is an on-demand diagnostics service for Indian consumers that enables convenience, · reliability and overall better healthcare outcomes. We are backed by high-quality investors like Accel, · General Catalyst, Y Combinator, along with marque ...
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Finance Executive
2 weeks ago
Orange Health Labs Bengaluru, India**About Orange Health** · Orange Health is an **on-demand diagnostics **service for Indian consumers that enables convenience, reliability and overall better healthcare outcomes. We are backed by high-quality investors like Accel, General Catalyst, Y Combinator, along with marque ...
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Partner Support Chat
3 weeks ago
The Orange Health Bengaluru, IndiaExperience : 6 months - 3 years · - Address customer issues and resolve them in a timely and efficient manner. · - Maintaining a positive, empathetic, and professional attitude toward customers at all times. · - Providing feedback on the efficiency of the customer service process ...
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Junior Lab Technician
3 weeks ago
The Orange Health Bengaluru, India**JOB DESCRIPTION - TECHNICIAN - GENERAL LAB** · - Looking after General Lab in his/her duty hours · - Perform Internal & External control of Routine Lab · - Experience in Biochemistry, Clinical Pathology and Hematology · - Testing of all parameters tested in the department · - M ...
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Junior Lab Technician
2 weeks ago
The Orange Health Bengaluru, Karnataka, IndiaLooking after General Lab in his/her duty hours · - Perform Internal & External control of Routine Lab · - Experience in Biochemistry, Clinical Path, Hemat, Accession, Microbiology, Molecular · - Testing of all parameters tested in the department · - Maintenance of stock for his/ ...
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Junior Lab Technician
2 weeks ago
The Orange Health Bengaluru, India**JOB DESCRIPTION - TECHNICIAN - GENERAL LAB** · - Looking after General Lab in his/her duty hours · - Perform Internal & External control of Routine Lab · - Experience in Molecular and Microbiology · - Testing of all parameters tested in the department · - Maintenance of stock f ...
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Junior Lab Technician
2 weeks ago
The Orange Health Bengaluru, India**JOB DESCRIPTION - TECHNICIAN - GENERAL LAB** · - Looking after General Lab in his/her duty hours · - Perform Internal & External control of Routine Lab · - Experience in Biochemistry, Clinical Pathology and Haemtology · - Testing of all parameters tested in the department · - M ...
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Junior Lab Technician
2 weeks ago
The Orange Health Bengaluru, Karnataka, India**JOB DESCRIPTION - TECHNICIAN - GENERAL LAB** · - Looking after General Lab in his/her duty hours · - Perform Internal & External control of Routine Lab · - Experience in Biochemistry, Clinical Pathology, and Hematology · - Testing of all parameters tested in the department · - ...
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Accession Officer
2 weeks ago
The Orange Health Koramangala, Bengaluru, Karnataka, India**About Orange Health** · Orange Health is an on-demand diagnostics service for Indian consumers that enables convenience, reliability and overall better healthcare outcomes. We are backed by high-quality investors like Accel, General Catalyst, Y Combinator, along with marquee he ...
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Dispatch Officer
2 weeks ago
The Orange Health Koramangala, Bengaluru, Karnataka, India**Roles and Responsibilities**: · - Provide prompt and courteous chat support to eMedics, and other stakeholders across the country, addressing inquiries related to sample collection, logistics, and test results. · - Handle voice support calls as needed, assisting customers with ...
Orange Health - Bengaluru, India - Orangehealth
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Description
We are looking for a Sr Manager to manage our Customer support team. The team is responsible for Inside Sales, Order conversion and Chat support to the end consumers.Our Ideal fit would be someone who has managed highly productive customer support teams (Order Conversion per agent, Chats per agent etc) with high customer ratings (CSAT and NPS).
Ensure they have the tools and training to succeed while managing teams' productivity and quality delivery