Managed Services_DPS_ServiceNow Technical Consultant _Senior Associate - Hyderabad, India - PwC

Description

Description

& SummaryA career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our ServiceNow Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their ServiceNow investment by managing the support and continuous transformation of their solutions in the areas of customer experience, employee experience, technology/IT experience across a wide variety of ServiceNow products and solutions.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to

Use feedback and reflection to develop self awareness, personal strengths and address development areas.

Delegate to others to provide stretch opportunities, coaching them to deliver results.

Demonstrate critical thinking and the ability to bring order to unstructured problems.

Use a broad range of tools and techniques to extract insights from current industry or sector trends.

Review your work and that of others for quality, accuracy and relevance.

Know how and when to use tools available for a given situation and can explain the reasons for this choice.

Seek and embrace opportunities which give exposure to different situations, environments and perspectives.

Use straightforward communication, in a structured way, when influencing and connecting with others.

Able to read situations and modify behavior to build quality relationships.

Uphold the firm's code of ethics and business conduct

Job Requirement :

5-8 years of ServiceNow Development Experience.

Design and deliver consulting and technical methodologies around the ServiceNow platform

Solid technical background with understanding and/or hands-on experience in software development

Design, configure, develop, and test on the ServiceNow platform including but not limited to the CMS, Service Request (creating catalog items and workflow), Incident Management, Problem Management, and Change Management.

Good platform knowledge on Business rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, Workflows, etc.

Ability to support the team responsible for the implementation and administration of the ServiceNow platform, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality, assurance testing and user acceptance testing

Responsible for leveraging knowledge and experience to deliver end-to-end methodologies within ServiceNow which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management.

Must possess the technical/functional skills necessary to make an impact on both managed services and consulting project engagements

Excellent client facing and communication skills (verbal and written skills)

Familiarity and experience working in an agile development environment

Good understanding of JavaScript and Web Services

Required Knowledge/Skills:

Design and develop new ServiceNow workflows and processes

Develop & customize ServiceNow product using technologies JavaScript, Jelly, web services including MYSQL, XML, HTML, and CSS

Strong knowledge and experience with Web Development (HTML, CSS, Javascript)

Develop custom Service portal pages/widgets to support the Business Organization

Proven ability to configure ServiceNow using Business Rules, Client Scripts, advanced UI Policies, Flow Designer, ACLs, Script Includes and UI Scripts to fulfill requirements, including knowledge of and experience with JavaScript/GLIDE, HTML5

Proven experience in integration of ServiceNow with other IT applications using REST/SOAP APIs

Requirement gathering for new features and enhancements.

Implementation of end-to-end ServiceNow modules.

Integrating ServiceNow with other tools

Design and execute POCs

Contribute to practice development/re-invest activities

Maintain open & effective communication channels between the offshore & onshore team

Preferred Knowledge/Skills:

AngularJS and any other scripting language

Certified Implementation Specialist - ITSM/HR/GRC/ITOM/SecOps/PPM/VR

Education

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications

Required Skills

Optional Skills

Desired Languages

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date