international bpo voice process - Bengaluru, India - Trigent Software Pvt Ltd - Professional Services

Description

Full Job Description

International Voice Process - Freshers

Salary 25k CTC

Location: Bangalore

Excellent communication skills required

Qualification : 10+2 / 10+3 / can apply

Work From Office

Responsibilities:

• Make outbound calls to the candidate and motivate them to complete a job application.
• Schedule/reschedule the first day of work for the employees and share necessary information.
• Review the application form and make sure all the details are filled appropriately.
• Handle inbound calls and resolve candidates' queries.
• Respond to candidates queries over email/text.
• Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
• Provide excellent experience to the candidates.
• Maintaining a quality score of 90% and above throughout.
• Escalate issues and seek advice when faced with complex issues/problems
• Ensure process controls are in place; Maintain, validate, and update process documentation as applicable to ensure compliance with documentation requirements
• Must be able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls
• Participate in Team building activities
• Ensure and maintain the security and confidentiality of client data
• Ensure Customer Satisfaction

For more details call/ WhatsApp Sathish

Refer Your Friends

Job Types: Full-time, Fresher

Salary: 24, ,000.00 per month

Schedule:

• Evening shift
• Night shift
• US shift

Supplemental pay types:

• Joining bonus

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Required)

Speak with the employer