- Lead and manage a team of associates in a night/US shift environment.
- Oversee daily AR operations including cash application, suspense resolution, reconciliation, and disbursement processes.
- Ensure compliance with SLAs, SOPs, FMEA, and process documentation; maintain timely updates.
- Drive client satisfaction through effective management of client calls, escalations, and regular operational reviews.
- Conduct performance assessments, 1:1s, appraisals, and team development initiatives.
- Facilitate process improvement projects using Lean, Six Sigma, automation, and AI tools.
- Lead RCA, CAPA, process mapping, calibration, and compliance audit participation.
- Collaborate with Quality, Training, Compliance, HR, and other support functions.
- Monitor team efficiency, productivity, and attrition; implement retention strategies.
- Report performance metrics, operational status, and risks to management.
- Ensure accurate and timely reporting using SAP and third-party systems (JPMC, BOA, AS400, High Radius, Kyriba, Live Ledger).
- B.Com graduate with post-graduation in Finance & Accounts preferred.
- 8+ years of experience in F&A operations within a BPO, with proven team leadership
- In-depth knowledge of Accounts Receivable in the insurance domain, particularly US-based clients.
- Hands-on expertise in SAP Cash Application, reconciliation, and suspense/unallocated cash resolution.
- Proficiency in third-party applications: JPMC, BOA, AS400, High Radius, Kyriba, Live Ledger.
- Experience in managing complex transitions, fragmented processes, and achieving functional independence within timelines.
- Understanding of General Insurance policies, claim handling, and back-office operations.
- Advanced skills in Microsoft Office (Word, Excel, PowerPoint); proficiency in VBA, macros, VSM, and analytics is a plus.
- Demonstrated experience in automation, AI, and process improvement initiatives.
- Strong analytical, problem-solving, and critical thinking abilities.
- Proven ability to manage multiple priorities in a fast-paced, high-pressure environment.
- Willingness to work extended hours as per client and process demands.
- Excellent communication, interpersonal, and cross-cultural collaboration skills.
- Self-driven with a continuous improvement mindset.
- Location: Pune
- Mode of Work: Work from Office
- Shift: Night Shift
- Notice Period: Immediate to 60 days
- Employment Type: Full Time
- Salary Range: ₹7 LPA – ₹12 LPA
- Must-Have: Accounts Receivable (Insurance Domain)
- Total Exp: Min 8+ years
- Team Lead on paper: 1+ years
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Team Lead - Pune City - 2coms
Description
Summary:
The Team Leader – Accounts Receivable (Insurance domain) is a critical leadership role responsible for overseeing the end-to-end Accounts Receivable operations within a BPO environment, specifically serving US-based insurance clients. This position demands a blend of deep functional expertise in F&A, particularly in cash application, collections, reconciliation, and reporting, alongside strong team management and client delivery capabilities. The ideal candidate will lead a team of 10–15+ professionals across night/US shifts, ensuring operational excellence, SLA compliance, and seamless client interactions. The role involves driving process optimization through Lean, Six Sigma, automation, and AI initiatives, while maintaining high team engagement, low attrition, and continuous improvement. The Team Leader acts as the primary escalation point for operational issues, leads client-facing reviews, and ensures alignment with quality, compliance, and training standards.Responsibilities:
Requirements
Requirements:Additional Details
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Team Lead, Team Lead
Full time Only for registered members Pune
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Team Lead
Full time Only for registered members Pune-Maharashtra-India
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Team Lead
Full time Only for registered members Pune
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Team Lead
Only for registered members Pune
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Team Lead
Only for registered members Pune
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Team Lead
Only for registered members Pune
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Team Lead
Only for registered members Pune
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Team Lead
Full time Only for registered members Pune City
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Team Lead
Only for registered members Pune, India
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Team Lead
Only for registered members Pune, Maharashtra
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Team Lead
Only for registered members Pune
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Team Lead
Only for registered members Pune
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Team Lead
Full time Only for registered members Pune
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Team Lead
Only for registered members Pune
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Team Lead
Only for registered members Pune, Maharashtra
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Team Lead
Only for registered members Pune, India
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Team Lead
Only for registered members Pune
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Team Lead
Only for registered members Pune, Maharashtra
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Team Lead
Only for registered members Pune, India
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Team Lead
Only for registered members Pune