Sr. Representative - Gurugram, India - Concentrix

Description

Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Maintain broad knowledge of client products and/or services.

• Prepare complete and accurate work including appropriately notating accounts as required.

• Participate in activities designed to improve customer satisfaction and business performance.

• Offer additional products and/or services.

• Track, document and retrieve information in call tracking database.

Candidate Profile

• High school diploma with six plus months of customer service experience preferred.

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Ability to learn including strong problem-solving skills.

• Dependable with proficient attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently.

• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.

• Able to rotate shifts, as needed.

• Based on location and/or program, additional experience/skills may be required

• *Job requirements may vary by country and will not contravene any local law

Educational Qualification – Graduation / Diploma (15 years of formal education) in any discipline.
Disclaimer:- Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

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