Customer Care Executive - Mumbai, India - Demographic HR Services

Description

Company Overview

Demographic HR Services is a New Generation Skill Development and Manpower Recruitment Company. We specialize in providing organizations with a full-service recruitment solution to efficiently screen and select the most qualified candidates for their job openings. With a team of efficient Recruiters and Support Staff, we cater to clients in various industries, including IT- ITES, Non-IT, banking, Travel, and Retail. With our extensive database and expertise in the industry, we ensure the fulfillment of all our clients' requirements.

Job Overview

We are seeking a Customer Care Executive to join our team at Demographic HR Services. As a Customer Care Executive, you will be responsible for providing excellent customer service and support to our clients. This is a full-time position located in Mumbai, Maharashtra, India. The ideal candidate will have 1 to 3 years of experience in a similar role and possess exceptional communication and interpersonal skills.

Qualifications and Skills

• 1 to 3 years of experience in a similar customer care role.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to multi-task and prioritize tasks effectively.
• Good knowledge of customer service principles and practices.
• Proficient in using CRM software and other relevant tools.
• Strong interpersonal skills and the ability to build rapport with customers.
• Ability to work well in a team environment.
• Flexibility to work in rotational shifts, including weekends as required.
• Knowledge of international BPO, call center, and technical support processes is desirable.
• Experience in the travel industry is a plus.

Roles and Responsibilities

• Provide exceptional customer service by promptly responding to customer inquiries and resolving issues in a timely manner.
• Handle incoming and outgoing customer calls and emails professionally.
• Identify and assess customer needs to achieve customer satisfaction.
• Maintain a high level of product knowledge to effectively answer customer queries.
• Manage and update customer information in the CRM system.
• Collaborate with internal teams to address customer concerns and ensure a seamless customer experience.
• Escalate unresolved customer issues to the appropriate department.
• Follow communication scripts and guidelines to provide consistent and accurate information to customers.
• Meet individual and team performance targets and KPIs.
• Adhere to company policies and procedures.
• Stay updated with industry trends and best practices in customer service.
• Provide feedback to management regarding customer concerns and suggestions for improvement.