Admission Counselor - Mumbai, India - upGrad

    upGrad
    upGrad Mumbai, India

    Found in: Appcast Linkedin IN C2 - 1 week ago

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    Description

    JOB SCOPE

    The ideal candidate for this role is a proven sales performer adept in direct-toconsumer consultative sales who excels at working with high ticket size products. As an upGrad Admission Counsellor [AC], you will help prospective learners find the right educational course to upskill themselves and progress in their careers. You will guide them through the decision-making process and persuade them to enroll in upGrad programs.

    RESPONSIBILITIES & DUTIES 

    Act as a mentor and guide for potential learners, offering career advice and insights into how upGrad can accelerate their professional journey.

     Provide personalized career counseling to potential learners, assisting them in charting their career trajectory and demonstrating how upGrad can facilitate their goals

    .  Meet weekly enrollment, revenue, and collection targets to contribute to the overall success of the organization.

     Establish the unique value and effectiveness of upGrad's online/blended learning model to potential learners.

     Manage the complete sales lifecycle for assigned leads, including initiating contact, conducting product demonstrations, closing sales, and nurturing post-sales relationships.

     Maintain a comprehensive database of lead interactions within the CRM system, offering continual feedback to the marketing team to enhance lead quality.

    BASIC ELIGIBILITY CRITERIA

    Minimum of 2 to 5 years of B2C sales experience, with at least 1 year spent in a single company.  Prior experience in selling education products [Preferred]

    . Data/Tech/AI programs: Engineering, Computer Science, BCA. o

    For Management programs: BBA, Management, BSc, Bcom & any other graduation program.

     Previous experience working a 6-day work week.

     Currently working in the capacity of an individual contributor.  Proven track record of meeting targets in the existing company.

    SKILLS 

    Excellent written and verbal communication skills, including strong interpersonal and presentation abilities. 2 EXPERIENCE RANGE 2 to 5 years of sales experience with a minimum of 1 year spent in the same company.

    REMUNERATION Based on your current CTC / Competitive as per industry standards

     Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.

     Ability to persuade learners towards enrolling in courses while ethically influencing their decisions.

     Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.

    KEY PERFORMANCE INDICATORS

     Minimum 120 minutes of talk time over calls per day.

     Conduct 1-2 virtual sessions (VCs) per day, each lasting at least 60 minutes.

     Connect with a minimum of 40% of your leads each day i.e., a minimum of 4 to 5 dials on every lead.

     Consistently meeting and exceeding weekly revenue targets.