- Technology Governance: Establish and enforce technology governance frameworks, policies, and procedures to ensure compliance. Notable ITIL processes include Incident Management, Problem Management, Change Management, Service Level Management.
- Team Leadership: Responsible for leading a team of professionals in Service Management, governance, metrics, and reporting.
- Strategic Planning: Develop and execute IT strategies aligned with the organization's goals and objectives.
- Project Management: oversee initiatives, ensuring they are delivered on time and within budget.
- Performance Monitoring and Control: Determine mechanisms to monitor the performance of technology initiatives, ensuring they meet predefined KPIs. Lead continual service improvement through periodic reviews of the processes, tools, trend analysis and metrics reporting.
- Budgeting and Resource Management: Oversee budget allocation, resource planning, and optimization.
- IT Service Management: Advocate the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes. Participate in P1/P2 incident management as and when needed. Provide On-call assistance for Major Incidents.
- Shift Time: 2:30 PM to 11:30 PM IST
- Bachelor's or Master's degree in information technology, Computer Science, or a related field.
- 10+ years of experience in similar role leading a team, demonstrating responsibility in technology planning, governance, and strategy.
- Strong leadership, managerial, and team-building abilities.
- Excellent communication skills to effectively interact with various stakeholders, presenting complex technical information in understandable terms.
- Additional certifications (e.g., PMP, ITIL, CISSP)
- Experience working with global and remote teams preferably in healthcare industry
- Familiarity with JIRA and collaboration tools such as Confluence and SharePoint
- Understanding of PowerBI
Associate Director, ITSM Planning and Governance - Pune, India - Evolent Health
Description
Your Future Evolves Here
Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a differencein everything from scrubs to jeans.
Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as "Great Places to Work" in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by and earned a perfect score on the Human Rights Campaign (HRC) Foundation's Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.
We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you're looking for a place where your work can be personally and professionally rewarding, don't just join a company with a mission. Join a mission with a company behind it.
What You'll Be Doing:
Associate Director – ITSM Planning and Governance
As a member of the Technology Planning and Governance (TPG) team, you will be responsible for defining how IT Service Management framework, systematic processes and governance surrounding it are utilized to achieve Evolent's goals and objectives. We are transforming the way we manage technology and your role as a lead will be instrumental in our success.
What You'll Be Doing:
The Experience You'll Need (Required):
Finishing Touches (Preferred):
Mandatory Requirements:
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.