- As a Customer Calling and Lead Qualification Specialist,you will be responsible for initiating calls to potential customers, gatheringinformation about their requirements, and determining their eligibility for ourcompany's services. You will play a crucial role in qualifying leads,maintaining accurate documentation, and collaborating with the sales team todrive business growth.
- Review Assigned Calls: Begin the day by reviewingthe list of calls assigned for the day.
- Initiate Customer Calls: Engage in conversationswith customers to gather information about their requirements.
- Identify Appropriate Contacts: Determine if theperson you are speaking with is the appropriate contact to discuss ourcompany's services. If not, politely request the contact information of therelevant person.
- Explain Company Services: Clearly explain theservices offered by our company, including loan or lease options.
- Assess Customer Eligibility: Evaluate thecustomer's eligibility based on specific criteria including company operationduration, income tax returns, guarantor requirements, credit reports, andfunding parameters.
- Gather Decision-Maker Information: Once necessaryinformation is gathered, ask for the contact person's name and number of thedecision-maker.
- Qualify Leads: Based on gathered information,categorize leads as qualified or not qualified. Follow up with customers untilthey are ready to proceed if the qualification timeframe is more than a month.
- Provide Qualified Leads to Sales: Provide detailsof qualified potential leads to the relevant salesperson for further action.
- Document Calls and Lead Status: Maintain accuratedocumentation of all calls, customer information, and lead statuses.
- Update CRM System: Update the CRM system withrelevant details and status of each call.
- Analyze Call Data: Analyze call data to generatereports on call volume, qualified leads, conversion rates, and other relevantmetrics.
- Process Optimization: Continuously improve thecalling process by identifying areas for optimization and implementingnecessary changes.
- Attend Training Sessions: Attend regular trainingsessions or workshops to enhance product knowledge, communication skills, andsales techniques.
- Collaborate with Sales Team: Collaborate with thesales team, providing necessary support or information during the salesprocess.
- Stay Informed: Stay updated with industry trends,competitors' offerings, and changes in loan/lease policies or regulations.
- Maintain Professionalism: Maintain a professionaland positive attitude during all customer interactions, ensuring a favorableimpression of the company.
- Monitor Lead Progress: Monitor and track theprogress of qualified leads through the sales pipeline, assisting withfollow-up activities and addressing customer concerns as needed.
- Continuous Improvement: Learn from successes andfailures, continuously striving to improve performance and achieve salestargets.
- Adhere to Company Policies: Adhere to companypolicies and guidelines throughout the entire calling and lead qualificationprocess.
- Seek Feedback: Seek feedback from customers andcolleagues to further refine and enhance the customer calling and leadqualification process.
- This position requires strong communication skills,attention to detail, and the ability to work effectively in a fast-pacedenvironment. Successful candidates will demonstrate a proactive approach toproblem-solving and a commitment to delivering exceptional customer service.
Process Associate - Bengaluru, India - Siemens Technology and Services Private Limited
Description
Hello go-getter
We know that a business only thrives if our people arethriving. That's why we always put our people first. Our global and diverseteam would be happy to support you and challenge you to grow in many ways. Whoknows where our joint journey will take you?
You'll make an impact by:
You'll win us over by:
Create a better #TomorrowWithUs
We value your unique identity andperspective and are fully committed to providing equitable opportunities andbuilding a workplace that reflects the diversity of society. Come bring yourauthentic self and create a better tomorrow with us.
Protecting the environment, conservingour natural resources, fostering the health and performance of our people aswell as safeguarding their working conditions are core to our social andbusiness commitment at Siemens. They are an integral part of our BusinessConduct Guidelines and our corporate strategy.
This role is based in Bangalore. But you'll also get tovisit other locations in India and globe, so you'll need to go where thisjourney takes you. In return, you'll get the chance to work with teamsimpacting entire cities, countries and the shape of things to come. We'reSiemens. A collection of over 379,000 minds building the future, one day at atime in over 200 countries.