Senior Lead Analyst - Pune, India - Jobs for Humanity

Description

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Sr. Lead Engineer - Product Support (Open)

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?About the team

About the Team

FISTM Optimist helps compliance officers cope with increasing data volumes, understand more sophisticated product risks, stay ahead of evolving regulations and rapidly respond to ongoing demands from auditors and regulators. FIS Compliance Suite of products helps firms meet their compliance and regulatory obligations – from providing comprehensive surveillance for insider trading and market manipulation to assisting in supervisory controls and supporting management reporting.

What you will be doing

This position is for Lending group: You will be responsible for CX support. Primary support to Credit Application Product (Optimist) for APAC/AUS clients, Need to do direct client interactions and expectations to represent strong FIS image, internally with various stakeholders as well as externally with growing client footprint. This position is for Pune location

What you bring:

Knowledge / Experience

· Min 5-7 years of experience on CX support/ product support/ technical support.

· This is more over functional/techincal support role.

· Domian: knowledge on credit Assessment, Loan, Banking.

· Establish strong relationship with clients.

· Good Communication skills

· Quick learner and flexible to work in shifts.

· Strong analytical skill.

· Strong troubleshooting skills.

Skills

· Excellent verbal and written communication skills

· Demonstrated expertise at working with technical and business experts from clients, including traders, compliance users and investment bank

· Experience analysing and understanding functional requirements

· Strong problem solving, debugging & analytical skills, ability to work independently with minimum guidance

· Good team player

· Self-motivated and self-learner

· Ability to work independently, take ownership, lead and drive

· Willingness to work across all areas of product life cycle, from requirements gathering to unit testing and application deployment

· Provide in-depth product support to ACBS clients by resolving incoming inquiries.
• Respond to customer product inquiries via telephone or in written internet-based email or chat

sessions.
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.
• Recreate client issues in a test environment, Identify/document how applications and systems interact to support business processes.

Qualifications

· MBA Finance, B Tech, etc (Any bachelor's degree (B Tech, BE, BCA, BCS) and/or MBA Finance)

Competencies

· Fluent in English

· Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion

· Attention to detail and quality focus

· Organized approach – manage and adapt priorities according to client and internal requirements

· Self-starter but team mindset - work autonomously and as part of a global team

· Willing to travel occasionally (no more than 10%)

What we offer you

· A multifaceted job with a high degree of responsibility, visibility and ownership.

· An opportunity to work with one of the fastest growing segments and products in the capital markets space with great opportunity for growth

· Strong exposure to the exciting trading and compliance space, with excellent learning opportunities.

· A broad range of professional education and personal development possibilities – FIS is your final career step

· A competitive salary and benefits

· A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FISTM is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor's 500 Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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