Customer Success Manager - Mumbai, India - Gamut HR Solutions

Description

Job Description

Role: Implementor/Customer Success Manager

Employment: Full-time

Primary mode of work: On-site

Base Location: Mumbai

What are we looking for?

We are looking for an experienced engineer who can understand the on-site construction activities and at the same time is comfortable working with software. The ideal candidate will be a creative thinker who has strong managerial skills. Candidate should be able to communicate effectively in order to understand the criteria of a project and then configure the customer account accordingly.

Responsibilities include the following:

Work with internal Implementation/operations team to understand business objectives and translate them into

Collaborate with customer teams to get product implemented in organization and on field for existing as well as new features

Defines and communicates the vision, goals, and strategies to effectively align teams

Manage program and project teams for optimal return-on-investment, coordinate and delegate cross-project initiatives

Understanding the followed site process and then suggesting/solving problems digitally through our software product

Command on training, setup/configuration process

Identify and troubleshoot problems remotely by conducting periodic customer review meets virtual/physically as per the need of the hour and go deep to solve problems at field level

Handle the user engagement with proper grooming, timely planning and execution

Tracks product use and impact on end users

Meets with customers to gather information and feedback

Product demonstration to the users/customers

Innovative thought process to establish connect with client

Required qualification, experience & Skill set:

Bachelors degree from an accredited institute with relevant work experience

Understanding of the SaaS product implementation processes

Understanding of the construction processes

Knowledge of MS office & advantage if knowledge on project scheduling software like

Primavera/MS Project

Self-motivated and capable of working independently and managing multiple priorities

Good communication skills, a team player and collaborator