Senior Client Servicing Manager Events - Bengaluru, India - EVENT U ROX - (EUR)

Description

Company Description

EVENT U ROX (EUR) is an Integrated Event Management and Marketing Agency with 13 years of experience in the Event Industry. We have a portfolio of great work across the nation, delivering top-notch and zero-defect events. Based in Bangalore, we have a strong and skilled team of 30+ professionals who strive towards perfection. With over 50+ active clients at any point in time, we have been recognized as one of the most trusted event management companies in India and among the fastest-growing event management companies.

Role Description

We are currently seeking a Senior Client Services Manager - Events for a full-time, on-site role located in Bengaluru.

In this role, you will be responsible for overseeing and managing client relationships, ensuring exceptional service delivery, and ensuring client satisfaction. Your day-to-day tasks will include planning and executing events,

managing budgets and timelines, coordinating with cross-functional teams, and ensuring smooth operations throughout the event lifecycle.

Key Responsibilities

· Servicing existing clients and acquiring new clients.

· Identifying potential new clients and decision-makers within client organizations, arranging and attending meetings to drive business growth.

· Developing a comprehensive list of target companies/organizations based on market segments.

· Conducting targeted cold calls within designated market areas to maintain a robust pipeline of opportunities.

· Proactively engaging in business development and selling custom-designed solutions to clients.

· Following up with customers post-meetings to offer tailored services according to their needs.

· Generating estimates and obtaining budget approvals from clients.

· Ideating based on client briefs to optimize event design for client objectives.

· Managing project budgets from inception to completion.

· Acting as the primary client contact throughout the event management process, from initial meeting to event execution.

· Overseeing operational and administrative functions to ensure efficient project delivery.

· Ensuring exceptional customer service and quality delivery.

· Cultivating client relationships and expanding networks through prospecting efforts.

· Maintaining detailed records of client contacts, proposals, and relevant information in CRM systems and shared reports

Profile Requirements

· 4 to 8 years of experience in client servicing and business development within the events industry, hospitality, advertising services, or public relations and communications services.

· Demonstrated market knowledge and a track record of success in a relevant role.
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· Post-graduate or undergraduate degree.

· Goal-oriented and organized team player.

· Proficient in developing effective presentations and proposals and delivering them to decision-makers.

· Possesses excellent interpersonal and personal presentation skills