Team Leader - Patna - Pnb Metlife India Insurance Company Limited

    Full time ₹900,000 - ₹2,200,000 (INR) per year *
    Description
    • Lead, supervise, and mentor a team of insurance advisors, agents, or service representatives
    • Set daily, weekly, and monthly performance targets and ensure the team meets or exceeds them
    • Provide ongoing training and support to team members on insurance products, sales techniques, and regulatory compliance
    • Monitor individual and team performance using KPIs and performance dashboards
    • Handle escalated client issues and ensure high levels of customer satisfaction
    • Ensure adherence to company policies, IRDAI guidelines, and other relevant regulatory frameworks
    • Coordinate with internal departments such as underwriting, claims, and customer support
    • Conduct regular team meetings, one-on-ones, and performance reviews
    • Motivate the team with goal-setting, recognition programs, and performance incentives
    • Maintain accurate records of team performance, customer feedback, and operational reports
    • Required Qualifications:
    • Bachelor's degree in any discipline (preferably in finance, business, or insurance)
    • 3–6 years of experience in the insurance sector, with at least 1–2 years in a team-leading role
    • Strong knowledge of insurance products (life, general, or health insurance)
    • Proven experience in sales or customer service within the insurance industry
    • Familiarity with CRM systems and insurance sales tools
    * This salary range is an estimation made by beBee
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