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- The role includes coordinating with multiple teams and ensuring that all the orders are closed within the promised timelines. This includes strategic and tactic a guidance, usage tracking, fulfillment and invoicing support and measuring OTIF etc. and ensure upward growth in Customer Experience.
- Managing the Suppliers Pick Up Plan and ensure that Pick up SLAs are met.
- Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF.
- Coordinating with teams for End to End Order Status from Supplier Pickups with Delivery (Order Life Cycle).
- Maintaining and building on Moglix relationship and advice, on ways to deliver value from the product.
- Maximize appropriate use of technology to improve order efficiency and thus improving the customer experience.
- Ensure excellent internal communication with business units and Customer Service team to help foster a customercentric culture.
- Identify opportunities throughout the process to minimize operating costs.
- Work closely with relevant stakeholders to ensure End to End Order lifecycle is completed within the timeframe. It included strategy, plans and discussions, for both current product/platform and new product developments.
- Responsible to carry out daily tasks effectively, efficiently and accurately protecting the Bank to any financial and Regulatory risks
- Responsible for Timely delivery of daily/Weekly/ Monthly audit requests processing customer query resolutions within provided Benchmark with the expected fashion.
- Complete and Confirm all the activity and escalation of outstanding trade queries as per processing queues
- Maintain the Quality and completeness as required by the business.
- Expected to monitor KPIs and KRIs of the process.
- Lead and contribute to Global initiatives that could be strategic and tactical.
- Should have detailed understating of Settlement & confirmation process.
- Strong operations management and project management skills are required.
- Ability to work autonomously and deliver results in a highpressured environment.
- Ability to understand the process risk and ensure timely reporting and escalation of critical risks & noncompliance with policies, standards, and limits.
- Ability to challenge the status quo and drive the automationprocess efficiency.
- Strong attention to detail and accuracy with an ability to notice minor discrepancies issues.
- Strong verbal and written communication skills and effective interpersonal skills.
- KAMs/ Sourcing/ Warehouse City Heads
- Coordinate with Suppliers and Customers on Order status and support required in case of issues and escalations
- Category/ Business Development Teams
- Establish a comprehensive understanding of products in order to better service the customers on product features
Assistant Manager - Guntur, India - ATech
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Job Understanding:
Assistant Manager - Supply Operations
Job description