-
Quality Analyst-l2
1 day ago
Quess IT Staffing Gurugram, Haryana, India**About Us** · "Quess IT Staffing is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological s ...
-
Analyst - Business Quality Assurance
1 day ago
Sun Life Gurugram, India Temps pleinVous êtes unique, comme le sont votre parcours, votre expérience et votre façon de voir les choses. Ici, on vous encourage et on vous motive à donner le meilleur de vous-même, et on vous donne les moyens de le faire. Vous travaillerez avec des collègues dynamiques – experts dans ...
-
Quality Analyst
1 week ago
Frankfinn Institute Of Air Hostess Training Gurugram, India Full timeJob Requirements · Job Title: Quality Analyst · Company Name: Frankfinn Institute of Air Hostess Training · Location: Sector 18, Gurgaon, Haryana · Salary: ₹20,000 - ₹35,000 per month · Qualification: Graduate and above · Experience: 1 - 6 years Experience in Telesales / Telemar ...
-
Quality Analyst
5 days ago
IGT Solutions Gurugram, IndiaAbout Us: · IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience ...
-
Quality Analyst
5 days ago
IndiaLends Gurgaon, India Full timeRole Expectations: Monitor calls and evaluate Quality Audit form. Identify improvement points and provide actionable insights to the agents. Track progress of the agents assigned to them. Conduct feedback sessions to explain the pain points of the agent and suggest improvements. ...
-
Quality Analyst
1 week ago
timesjobs Gurgaon, India Full time· Title: Quality · No. of Positions: 2 · About RTDS: · Real Time Data Services is a group of companies thriving in the domain of global information technology by serving clients in the field of Cloud Computing, Telecommunications and Unified Communication as a Service (UCaaS) si ...
-
Quality Analyst
6 days ago
Capgemini Engineering Gurugram, India1.Proficiency in C# is mandatory · 2.Good working experience with Lamdas, Asynchronous Tasks and Generics. · 3.Understanding of SDKs, Design Patterns, multithreaded and scalable architecture · 4.Team Lead / small product/feature delivery experience · 5.General know-how of Agile p ...
-
Quality Analyst
4 days ago
NITS Solutions Gurgaon/Gurugram, India permanentResponsibilities : · - 2 -3 years of experience with strong emphasis on web application testing. · - Write test cases and test scripts and assist in developing test "coverage" maps in accordance with standardized QA process methodologies. · - Perform manual functionality, data va ...
-
Quality Analyst
4 days ago
Alight Gurgaon, India OTHERAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." · Our Values: · Champion People – be empathetic and help create a place where ever ...
-
Quality Analyst
4 days ago
Internshala Trainings Gurgaon, India Full time· About the job: · Key responsibilities: · 1. Monitoring calls for the counselors · 2. Sharing feedback & email) with counselors · 3. Creating awareness & promoting a quality environment through huddles · 4. Auditing the process of hygiene · 5. Coaching & mentoring the associate ...
-
Senior Quality Analyst
4 days ago
Skuad Gurugram, IndiaDesired Skills: Automation Testing, Manual testing, and Mobile Application Testing · Experience: 6 - 8 Years · Location: Gurgaon (Work from Office) · Job Description · We are looking for an innovative and experienced quality analyst to join our team. The quality analyst is respon ...
-
Senior Quality Analyst
3 days ago
Tekonika Technologies Gurugram, IndiaWe are looking for a Quality Analyst - Analytics Team - Sr Con Exit level or Lead Consultant. · Experience: 10+ years · Location: Gurgaon, Bengaluru- Koramangala, Bengaluru- Mahadevapura, Chennai, Hyderabad, Mumbai and Pune · Core Responsibilities: · Play an active role in the en ...
-
Quality Assurance Analyst
1 week ago
Mobifly Gurugram, India InternshipSHIPRole : Quality Assurance Analyst - Internship · Job Responsibilities : · - Creating and executing tests on websites and web-based products. · - Developing and executing automated test scripts. · - Identifying issues and generating issue reports. · - Reproducing customer-reported ...
-
Senior Quality Analyst
5 days ago
Group Bayport Gurugram, IndiaAbout the Role: · We are seeking a highly skilled and experienced Senior Contact Centre Quality Analyst to join our team in Gurgaon. This role is critical in ensuring the highest standards of quality are maintained within our contact center operations, especially during the US bu ...
-
Quality Analyst, AVP
1 week ago
NatWest Group Gurugram, India Full timeJoin us as a Quality Analyst · If you have a keen eye for detail, this could be the role for you, as you'll make sure that only well designed and built work packages get through quality testing · You'll make sure decisions made are based on robust data, return on investment and v ...
-
Quality Assurance Analyst
1 week ago
Mobifly Gurugram, India InternshipSHIPDescription : · - Ability to understand requirements and preparation of API test cases · - Ability to develop, maintain, and execute API test cases maintain a complete, detailed test results data · - Ability to generate test reports, analysis, maintain records of execution and ...
-
Quality Analyst Lead
1 week ago
Mobifly Gurugram, India permanentJob Description : · - Lead the QA team in planning, designing, and executing comprehensive testing strategies for software development projects. · - Develop and maintain test plans, test cases, and test data for various types of testing includingDatabase, cloud, UI, mobile, and A ...
-
Quality Assurance Analyst
2 days ago
Wipro Gurugram, India Full timeRole Purpose · The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom qu ...
-
Quality Analyst Internship
1 week ago
Internshala Trainings Gurgaon, India Internship, Full time· About the internship: · What will you do? · 1. Monitoring calls for the counselors · 2. Sharing feedback & email) with counselors · 3. Creating awareness & promoting a quality environment through huddles · 4. Auditing the process of hygiene · 5. Coaching & mentoring the associ ...
-
Quality Analyst
5 days ago
Huquo Delhi/NCR/Gurgaon, India permanentManual QA · Should be very strong in Manual Testing · - Experience in Data Analysis, Data Validation, Data Cleansing, Data Verification. · - Expertise in Test Case Design, Test Execution and Defect Management. · - Should have minimum 3+ years of experience Automation QA using sel ...
Senior Quality Analyst - Gurugram, India - ixigo
Description
Company Description
Launched in 2007, ixigo is an AI-based travel app based in Gurugram, India. ixigo services Indian travellers and their travel utility, planning and booking problems using technology and artificial intelligence. Offering train, flight and bus utility & bookings, the company applies AI for deal discovery, personalized recommendations, airfare predictions & alerts, train delay prediction, PNR confirmation prediction and automated customer service.
Job Description
We are looking to hire a Senior Quality Analyst, Customer Experience to play the key role of managing process quality for customer service. He/She will drive the execution for running ixigo's day-to-day quality processes, improve operational efficiency, and provide customer insights to product, tech and marketing teams to enable continuous customer experience enhancements.
As a Quality Analyst – Customer Experience, you will be responsible for:
1. Monitoring calls/emails/chats as per audit forms & identify Fatal & Non-fatal errors
2. Identifying historical trends through data analysis to uncover agent training needs
3. To conduct regular Feedback sessions for Agents and trainers
4. Publish daily, weekly & monthly Quality Reports
5. To conduct calibration sessions with operations and training team
6. Conduct quality improvement sessions for agents or train the trainer sessions
7. Define SOPs as per process updates/product developments & cascade to team
8. Designing Audit forms in line with process guidelines across touchpoints
Must Haves:
1. Excellent knowledge of MS Word, PowerPoint & Advanced Excel
2. SOP & Content Design experience
3. Excellent Communication Skills
Qualifications
1. Bachelor's degree - Minimum 2 years of experience as a QA in the e-commerce or travel sector.
2. Excellent verbal, written, analytical and communication skills
3. Outstanding customer service skills and dedication to providing customer care
4. Must be a self-motivator and self-starter
5. Focus on quality and customer service
6. Ability to multitask and successfully operate in a fast-paced, team environment
7. Flexible working on some weekends & holidays