Contact Center Operations - Bengaluru
1 week ago
Job summary
The Contact Center Operations is responsible for managing the daily operations of the team by ensuring timely and accurate processing of requests through effective allocation of work. The role is also responsible for acting as the first level of escalation for the team and being the primary liaison point for stakeholders, SMEs, and customers.- Provide a high level of customer service to internal and external customers.
- Deliver a high quality of work and take ownership of resolving customer queries and complaints efficiently and effectively.
- Manage and monitor call requests and ensure AHT, ASA, and abandonment rates are within threshold.
Job description
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