Sales Segment Lead-Manager - Gurugram, India - HCLTech
Description
Who we are: We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
About the Job: We are searching for a sales segment lead and wants to make a real impact on the DPO. As a Manager, you will Responsible for responding for end to end governance, performance, and executive-level customer facing activities for Standard accounts. This includes development of critical partnerships, implementation of segment process improvements plans, and advancement of customer trust and loyalty while ensuring compliance with all contractual requirements.
Responsibilities include:
· Govern Standard Model by Sales Segment
· Own Tier 1 KPI Performance
· Partner to Service & Sales Directors+ for Tier 3 Service Support
· Present to Service & Sales Leadership on Outcomes
· Govern Standard Assigned Accounts
· Identify Macro-Trends & Actions
· Develop Loyalty & Trust with Customers
· Manage Customers Day 2 Operations
· Empower Partners to Drive Outcomes
· Engage with Customer Executives during SIPs
Achieve KPI Improvements of:
· 100% Attainment of Tier 1 KPIs
· 10% NPS Improvement
· 30% Credit Reduction
Skills and Qualifications
· 10-14 years of related service management experience
· Strong organizational, presentation, and problem-solving skills
· Demonstrated experience with verbal and written communication
· Business and Financial acumen
· Ability to communicate with multiple levels of leadership
· Preferred ITIL v4 Foundation Certification
· Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word
How You'll Gro
wAt HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best
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Why Us – HCL DP
O · We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employe
es· Our company is extremely diverse with 165 nationalities represent
ed· We offer the opportunity to work with colleagues across the glo
be· We offer a virtual-first work environment, promoting a good work-life integration and real flexibili
ty· We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spa
rk· We offer comprehensive benefits for all employe
es· We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respe
c
t Equality & Opportunity for Al
l Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local la
w.Company page -
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