IndiaMART - AVP - Telesales (5-10 yrs) - Chennai, India - iimjobs

Description

Job Description:

We are looking to hire a sales leader to head the inside Sales ecosystem, someone who is passionate about B2B sales, is data-driven and has proven experience in building high-performance sales teams will be a right match for this role.

Job Responsibilities:
Role will be a key leadership position in a fast-growing B2B business segment in the assigned business portfolio. Drive young B2B Telesales team, with passion and metrics-driven approach to increase productivity, manage pipeline, forecast and drive desired sales behaviors to achieve the targets for acquisition, retention and client hosting production

• Identify sales growth opportunities, as well as market challenges, and work with the sales, servicing and hosting production teams to develop and implement innovative action plans
• Responsible to take care of 150+ team comprising tele sales, tele service and tele production & hosting team
• Hire, develop, train and lead the new and existing telesales / service / production team members to grow the revenue and hosting month on month
• Monitor, coach, and develop ways to coach the team to identify customer needs and pitch the relevant product benefits or suggest suitable actions to complete a sale for tele sales team
• Build service orientation among the servicing team to educate customers to utilize IM platform effectively and improve customer engagement and retention levels for existing customer
• Identify process gaps and plug them in close coordination with the field and tele sales teams to improve hosting for new customers
• Work closely with the field sales leaders to improve customer servicing and enhance customer engagement levels on a daily / weekly and monthly basis which will translate to revenue / retention / hosting growth
• Take complete ownership of Sales, hosting, Retention and upsell targets and plan meticulously to achieve them
• Prepare weekly, monthly, and/or quarterly sales goals for the Servicing, Sales, and production hosting teams
• Monitor actual sales and sales leads, keep track of sales and generate reports that cover sales forecasting, goals, and results
• Work closely with the product managers on new feature development, gauging competition, and firsthand customer/market feedback
• Suggest improvements to sales processes as needed, implement improvements, and monitor the gains for sustainability and longterm sales process improvement