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    Client Servicing - Pune, India - Bohiyaanam Talent Solutions

    Bohiyaanam Talent Solutions
    Bohiyaanam Talent Solutions Pune, India

    1 month ago

    Default job background
    Technology / Internet
    Description

    Role: Client Servicing (Account Manager)

    Location: Pune

    Experience Preferred: 2+ Years

    Job Description:

    ➢ Create proposals based on the market and customer insights, including value proposition, pricing strategy and target audience.

    ➢ Organize various marketing campaigns across different platforms. Design, plan, and execute them and measure their effectiveness.

    ➢ Keep an eye on all marketing channels from websites to social media and everything else in between.

    ➢ Create brand awareness, come up with creative and innovative ideas for our clients and help in advertising and promotion activities.

    ➢ Attract, convert, and monitor the marketing traffic and achieve the desired goals & targets.

    ➢ You'd have your own high performing marketing team, so ensure effective coordination takes place within as well as with other teams to achieve the desired results.

    ➢ The marketing budgets are in your hands to acquire effective tools and resources, and the budget for various projects would be handled by you as well.

    ➢ Build and maintain relationships with multiple stakeholders and clients and excel in different fields of the market.

    ➢ You've the authority to implement and improve any ongoing marketing campaign and plan a better one if required. Come up with content strategies based on business objectives for our targeted audience across all platforms.

    ➢ Always make a note of the competitor's strategies and look out for their next move. Keep yourself updated with the new marketing trends.

    ➢ At all times create & maintain documents with all important client data and information.

    ➢ Collaborate with clients to define project scope, objectives, and resources required. Develop comprehensive project plans, including timelines, milestones, and resource allocation.

    ➢ Lead and motivate cross-functional project teams, ensuring clear communication of roles, responsibilities, and expectations. Foster a collaborative and productive team environment.

    ➢ Identify potential project risks and develop mitigation strategies. Monitor and manage risks throughout the project lifecycle to minimize impact on project outcomes.

    ➢ Ensure project deliverables meet quality standards and adhere to established processes. Conduct thorough reviews and testing as necessary.

    ➢ Collaborate with clients to understand their needs and expectations, providing exceptional customer service throughout the project lifecycle.

    ➢ Cultivate and maintain strong relationships with existing clients, becoming a trusted point of contact for their needs and concerns.

    ➢ Develop and execute strategies to enhance client retention rates, utilizing a mix of proactive outreach, personalized communications, and value-driven initiatives.

    ➢ Address client issues and concerns in a timely and effective manner, collaborating with internal teams to ensure swift resolution and client satisfaction.

    ➢ Identify opportunities for upselling and cross-selling additional products or services that align with client needs and goals.

    ➢ Utilize data and analytics to identify trends, patterns, and areas for improvement in client engagement and retention.

    ➢ Act as a bridge between clients and internal teams, providing valuable feedback to help improve products, services, and overall customer experience.

    ➢ Assist in the onboarding and training of new clients, ensuring a smooth transition and setting the foundation for a strong, long-lasting partnership.

    ➢ Track key performance metrics related to client retention, satisfaction, and revenue growth, and provide regular reports to management

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