Customer Service Manager - Mumbai City
1 week ago

Job summary
We are looking for a dynamic Customer Service Manager to join our team of over 100 passionate advocates from more than 7 diverse nationalities and cultures We seamlessly work across locations and time zones, leveraging our deep local knowledge, understanding of customer preferences, and unwavering passion to create delightful customer experiences at every interaction.
Responsibilities
- Handle service inquiries from Japanese customers, guiding and explaining Editage services in Japanese with clarity and enthusiasm.
- Connect with customers from Japan via calls (both incoming and outbound) and emails to assist with troubleshooting, investigate issues, and promote/sell our services.
Job description
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