Application Support Analyst - Greater Bengaluru Area
2 weeks ago
Become an Application Support Analyst at BNP Paribas India Solutions where you will provide technical support to users and ensure that service is restored quickly with complete transparency. Demonstrate motivation accountability daily monitoring incident resolution actively contribute within multi technologies applications squad collaborating across disciplines sharing knowledge supporting team goals maintain clear professional communication business stakeholders fluency English required.
Responsibilities
- Providing technical functional support users
- Managing incidents scope ensuring service restored quickly complete transparency Business Line Referencing communication coordination correction drafting PIRs Post Incident Reviews Guaranteeing eradication problems Ensuring proper management application access following recommendations applicable scope Contributing construction production dashboards undertaking actions defined improving service Implementing monitoring supervise application technical functional components Monitoring smooth implementation processing according production plan Checking functional technical quality interfaces transfers applications Monitoring condition application technical components Checking proper running application backups restorations Orchestrating managing various releases scope Creating enriching application document framework Maintaining operating procedures Drafting maintaining technical documentation framework Participating drafting review application user manual provided development teams Enriching updating knowledge base Providing analysis measuring analysising improving performance applications technical functional components order improve user experience Analysising monitoring application performance data traces logs events etc order improve service quality user experience In line business requirements managing capacity elements applications Carrying out data purges accordance business line Realising integration applications existing products services reducing implementation times Defining implementing monitoring facilitating supervision services Scheduling batch processing Providing expertise ITOps notably production infrastructure requirements Managing functional upgrade requests Estimating APS workload implementing changes Defining schedule conjunction various teams Development Operation Business Lines etc Contributing processes belonging activity observing requirements carrying remediations Technical Behavioural Competencies Operate autonomously applications scope Demonstrate motivation accountability daily monitoring incident resolution Actively contribute multi technologies/applications squad collaborating disciplines sharing knowledge supporting team goals Show proactivity autonomy managing workload taking ownership deliverables continuously seeking improvement opportunities Maintain clear professional communication business stakeholders fluency English required Specific Technical Skills Required Role IT Operating Tools Scheduler Production Tools Service Now Jira IT Infrastructure Technical Tools General IT knowledge Database systems Linux Windows Network IT Languages Shell Production tools Splunk Dynatrace DevOps tools Jenkins Ansible Data Tools Datastage PX admin notions XMETA not mandatory but advantage SQL Basics SQL Methodologies ITIL Methodologies Scrum Agile KPI Management SLAs QoS i E Service Now SLAs IT production resiliency procedures DRP Disaster Recovery Plan BCP Business Continuity Plan Skills Referential Specific Qualifications if required Behavioural Skills Please select skills Attention detail rigor Adaptability Creativity Innovation Problem solving Ability deliver Results driven Transversal Skills Please select skills Analytical Ability Ability develop adapt process Ability anticipate business strategic evolution Ability understand explain support change Education Level Bachelor Degree equivalent Experience Level At least years
Job description
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