Technical Support Engineer - Ankleshwar, India - Lifelancer

Description

KeyAccountabilities:

Acts as aprimary point of contact for customer issues and outages focusingon first contact resolution

Provides technicalsupport to engineers technicians and product support personnel whoare diagnosing troubleshooting repairing and debugging complexsoftware

Works collaboratively with engineeringand customer facing teams to effectively triage customer issues andprovide updates on resolution

Represents voice ofthe customer to product and engineering teams and acts as acustomer advocate during development and launch of new products andproduct enhancements; Reports design reliability and maintenanceproblems or bugs to design engineering/softwareengineering

Contributes to teamwork and thedevelopment of a positive workculture

Required Education andExperience:

Knowledge of thehealthcare and health insurance market required

35 years of experience with EDI transaction setsand278

35 years of experience with flatfiles

Exposure to consuming and interacting withrestful APIs preferred

Experience with JSONstrongly preferred

Prior experience working withcloudbased products in one of the major cloud providers (AWS AzureGoogle Cloud)

Working knowledge of SQL and noSQLdatabase technologies and other cloudbased storageproducts

Familiarity with Splunk or other logaggregation products

Experience with supporttools and issue tracking/communication software (e.g. Support BenchAtlassian Confluence Jira preferred)

Strongcustomer service orientation motivated to positively resolvecustomer issues

Able to prioritize and advocatefor resolution while balancing against multiple customers andproduct deliverables

Ability to take ownershipwork with tight timelines and manage various taskssimultaneously

BS in Computer Science orInformation Technology or related degreedesired

Please use the below link for jobapplication and quickerresponse.

RemoteWork :

No