- Monitor online reviews and mentions on platforms like Google, Quora, Glassdoor, Ambition Box, Reddit, and forums.
- Respond professionally to reviews, feedback, and queries in alignment with brand tone
- Develop and execute ORM strategies to improve positive brand sentiment
- Increase engagement through likes, comments, shares, and reposts across all social media platforms.
- Coordinate with internal departments to resolve genuine concerns raised online
- Handle negative reviews, complaints, and crisis situations effectively
- Create and manage review generation and feedback campaigns
- Track ORM performance using tools and prepare regular reports
- Support SEO and digital marketing teams with reputation-focused content
- Proven 8+ experience in online reputation management or a similar role.
- Bachelor's or Master's degree in marketing, Communications, or a related field.
- Strong understanding of digital marketing and social media platforms.
- Excellent written and verbal communication skills.
- Ability to analyse data and generate actionable insights.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and manage time effectively.
- Familiarity with online review and reputation management tools.
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Senior Manager - Gurugram - K.R. Mangalam University
Description
Job Title: - Senior Manager – Online Reputation Management (ORM)
Department: Marketing
Location: K.R. Mangalam University
We are seeking a skilled Sr. Manager - ORM who is passionate about maintaining and improving our online presence. The ideal candidate will have a strong understanding of digital marketing, excellent communication skills, and the ability to handle multiple tasks simultaneously. You will be responsible for monitoring and managing our online reputation across various platforms to ensure a positive brand image.
Responsibilities:
Requirements:
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Manager/Senior Manager
Only for registered members Gurugram
-
Senior Manager/Manager
Only for registered members Gurugram
-
Manager/ Senior Manager
Only for registered members Gurgaon, Haryana
-
Manager/Senior Manager
Only for registered members Gurgaon, Haryana, India
-
Senior Manager/ Manager
Full time confidential- Gurgaon / Gurugram
-
Manager/ Senior Manager
Only for registered members Gurugram
-
Senior Manager
Corporate Flyers Pvt Ltd- Gurugram
-
Manager/ Senior Manager
Only for registered members Gurugram
-
Senior Manager
Only for registered members Gurugram
-
Senior Manager
Full time Only for registered members Gurugram, HR
-
Senior Manager
Only for registered members Gurugram
-
Manager/Senior Manager
Medanta- Gurugram
-
Manager/Senior Manager
Only for registered members Gurugram
-
Senior Manager
Only for registered members Gurugram, Haryana
-
Senior Manager
Home Credit India- Gurugram
-
Manager/ Senior Manager
Mettl- Gurugram
-
Senior Manager
Only for registered members Gurugram
-
Senior Manager
Only for registered members Gurugram
-
Senior Manager
Only for registered members Gurugram
-
Senior Manager
Only for registered members Gurugram
-
Senior Manager
Medanta- Gurugram
