Service Delivery Manager - Mumbai - Sodexo

    Sodexo
    Sodexo Mumbai

    7 hours ago

    Description

    Service Delivery Manager


    The Service Delivery Manager plays a crucial role in ensuring smooth and efficient delivery of Azure enterprise services to NorAm business units.



    Responsibilities:



    • Collaborate with cross-functional teams including DevOps engineers architects and business stakeholders shared services design implement solutions meet business requirements

    • Leads end-to-end product delivery processes intake dependency management release management product operationalization delivery feasibility decision-making product performance reporting escalating opportunities improve efficiencies functional coordination

    • Oversight service delivery operations timely quality delivery clients

    • Cross-coordinate internal external teams aligns services client needs expectations consultation monthly reports cloud-based infrastructure serve primary point contact throughout process providing regular updates addressing concerns issues arise develop maintain strong relationships understand client requirements ensure meeting their expectations budget efficient provide quotes deliver within deadlines manage resource allocation identify cost-saving opportunities without compromising quality define track key performance indicators related service KPIs regularly assess performance against take corrective actions needed excellent communication interpersonal skills familiar cloud technologies Microsoft Azure planning SDLC processes tools requirement prior experience technology solution-delivery methods preferably azure-cloud hosting necessary ability motivate guide small team applicable sections heavily technical detail would proof benefits well-designed organization go/no-go assist sign-off on extra mile effort shown deliver results leadership good popularly hired project-partnerships assert-team

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