Sr Spec Account Resolution - Bengaluru, India - Empower Retirement

    Empower Retirement
    Empower Retirement Bengaluru, India

    2 weeks ago

    Default job background
    Full time
    Description

    Description

    :

    This team posts incoming funds at both plan and participant level. Processing instructions received via Payrolls, Invoice, Loans and Rollovers. Global Cash procedures includes -

  • Record Payroll Contributions for Manual Cash
  • Clear account rejections, negative cash, and loan rejections for all Keylinks cash
  • PLNK Cash – Prepare files for disk, excel file and magnetic tape cash plus reconcile to incoming wire or check.
  • Loan Repayments & Payoffs
  • Rollover & Profit-sharing Contributions
  • Invoice Payments
  • Forfeiture Reallocations for existing plans and DCT

    • Internal Job Posting for:

  • SR. Specialist, Money-In

    • Eligibility Criteria:

  • Candidates should have completed minimum of 12 months in their current role as Spec / Sr. Spec.
  • Ready to work in 9:00 PM IST shift.
  • Minimum 2 years of experience in U.S. Retirement Industry.
  • Minimum 1 year experience in Payrolls, Loan Payments and Rollovers will be an added advantage.
  • Proficient working knowledge of all Empower applications.
  • Ability to work independently on their current process.
  • Proficient in verbal and written communication.

    • Roles & Responsibilities:

  • Ensuring daily and monthly service quality and risk parameters are met.
  • Assisting team in queries and problem resolution.
  • Assisting Lead in executing training plan for the existing and new folks.
  • Ensuring accurate and timely quality check and audits are performed on transactions.
  • Timely completion of refunds, follow-ups on pending transactions to ensure audit requirements are met.
  • Actively participating in collaborating with internal teams and be flexible in supporting them when required.
  • Documenting a detailed note on all transactions in compliance with audit.
  • Identifying knowledge gap within the team and execution of refresher trainings.
  • Actively participate in process improvements and automation ideas.
  • Researching on any queries / requests sent by the Business Partners / Transaction Processing / Client Support Teams and replying to the same with minimum response time.
  • Should be able to work independently and complete deliverables within the timelines.

    • We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

    COVID

    COVID vaccinations are required for all individuals working in any Empower office location or who participate in in-person meetings and/or business activities, subject to state and local laws. Most Empower positions may require on-site presence on an occasional or regular basis and associates will need to provide proof of COVID vaccination, subject to state and local laws. Associates unable to comply with the COVID vaccination requirement due to medical reasons may request an accommodation.