mimcbs - Mumbai, India - Coders Brain Technology Pvt. Ltd.

Description

Position Name :
MIMExperience Required : 2 6yearsLocation : BangaloreMumbaiNotice Period : Immediate 15daysSalary : As per marketstandardJDs:Should beable to support 24 X 7 processMore than 2years of experience in handling MajorIncidentInvestigating and diagnosingincidents to restore a failed IT Service as quickly aspossibleManaging the process to restorenormal service operation as quickly as possible to minimize theimpact to business operationsUndertaking theresponsibilities of Shift Lead and providing guidance to the otherIncident Process CoordinatorsEnsuring theclosure of all resolved as well as enduser confirmed IncidentrecordsEnsuring that all IT teams follow theincident management process for everyincidentPoint of contact for all MajorIncidentsMonitor the incidents to ensurethat the Service Level Agreements SLA and Operational Level OLAAgreements are respectedIdentify initiateschedule and conduct incident reviews with respective resolvergroups and stakeholder if requiredEnsurethat activities within a process are being performed at a highlevel of quality and that it meets its associated Service LevelAgreements SLA or Operational Level AgreementsOLASending an outage notification againstoccurrence of any major incident and to share its updates withstakeholdersDetermining if an incident needsto be escalated according to priority and severity ofissueEscalate unresolved incidents to SDMsand higher management for fasterresolutionDriving developing managing andmaintaining the major incident process and associatedproceduresContribution to ongoing processand operational improvements by Doing Audits and Analysis of theMajor Incidents Regular connects with SDMsand BRMs throughout the life cycle of MajorIncidentProactive and flexible inworkAbility to identify trouble spotsquickly and an excellent teamplayer

ola,businessoperations,it service,sdms