Ecommerce Customer Support - Kolkata - confidential

    confidential
    confidential Kolkata

    3 days ago

    Full time ₹200,000 - ₹700,000 (INR) per year *
    Description

    Job Details

    Greetings from Tech Mahindra  

    We are looking for Tech Support & Customer Support Voice Profiles for Kolkata Location. 

    Salary : - INR 13,500/- to 14,500/- as per the relevant experience. 

    Excellent Communication Skills in English and Willingness to work for 24/7 working environment is a must, which involves Night Shift. 

    Age : Years

    Local Candidate can apply (Candidates from Kolkata OR can relocate & stay in Kolkata)

    This is an OFFICIAL JOB Not a WFH. 

    Shift timing - Any 9 hours in 24 hours, rotational shift including Night Shift & 1 rotational Week-off.

    PURSUING CANDIDATES ARE NOT APPLICABLE 

    Responsibilities

    • You need to handle E - Commerce Tech Support & Customers' Technical Query and also need to Troubleshoot their Tech & non Tech Issues on call as well as on line .
    • Giving a resolution to the customers or clients should be the whole and sole responsibility.
    • Trouble-shooting & Customer support to premium clients over the phone (inbound).
    • Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
    • Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
    * This salary range is an estimation made by beBee
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