Quality Analyst - Mumbai, India - Back2study

Description

Candidates preferred from BPO/Call centres with good fluency in English

1.Participates in design of call monitoring formats and quality standards.

2.Uses quality monitoring data management system to compile and track performance at team and individual level.

3..Participates in customer and client listening programs to identify customer needs and expectations.

4. Provides actionable data to various internal support groups as needed.

5. Prepare and analyzes internal and external quality reports for management staff review.

Need min 2 years experience as a QUALITY Manager from International voice process

Job Types: Full-time, Regular / Permanent Work hrs : 12:00 (noon ) to 8:00PM, Work from office - Mon to Sat

Job location: Mumbai (Chembur)

CTC: As per industry norms

Candidates required from Mumbai location only.