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    Customer Service Executive - Jaipur, India - timesjobs

    timesjobs
    timesjobs Jaipur, India

    1 week ago

    Default job background
    Full time
    Description


    The Customer Service Executive attracts potential customers by answering product and service questions; suggesting information about other products and services.

    Handle the concerns and fulfill customer needs to ensure customer satisfaction

    Job Description Handle incoming customer service calls, outbound lead nurturing, and resolve the customers concern by maintaining the AHT, CSAT, Quality, daily productivity time along with other applicable metrics
    Resolve concern by clarifying the customers needs and determining the cause of the problem; Offering the best solution to resolve the concern
    Build sustainable relationships and trust with customers through open and interactive communication
    Identify and assess customers needs and resolve the query to ensure first call resolution is met
    Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    Take the extra mile to engage customers and ensure customer delight
    Requirement Excellent verbal and written communication skills
    Proven customer support experience of 6 months in an inbound customer care process and willing to work in a 24/7 environment (Work from the office)
    Ability to work effectively in a team environment. Pleasant, professional, and courteous personality skills
    Strong phone contact handling skills and active listening
    Customer orientation and ability to adapt/respond to different types of characters
    Ability to multi-task, prioritize and manage time effectively
    Identifying, escalating priority issues, and reporting to the high-level management
    Educational Qualification Requirement Graduate/Final Year Result awaited Science Stream Preferred

    Desired Experience At least 6 months of calling experience in a customer care process
    Experience in Educational Customer Service and Outbound lead nurturing will be preferred
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