Help Desk Technician - New Delhi, India - POWER BRIDGE SYSTEMS PRIVATE LIMITED

Description

Job DescriptionWe are looking for a Help Desk Technician to become a part of our team.

As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients.

The ideal candidate should possess basic IT knowledge, excellent communication skills, problem-solving skills, and patience.


Responsibilities:

• Provide technical support to clients through phone, email, or in-person
• Troubleshoot and resolve technical issues
• Document and track all support requests
• Escalate complex issues to senior technicians
• Deliver excellent customer service to clients

Requirements

• Excellent customer service skills
• Diploma or Associate Degree in IT or related field
• Basic IT knowledge
• Good communication skills
• Problem-solving skills
• Patience
• Portuguese language (mandatory)

Benefits

• Health insurance coverage for employees and their families.
• Retirement savings plan with employer matching contributions.
• Opportunities for professional development and advancement within the organization.

Requirements

• Bachelor's degree in Mechanical Engineering or a related field.
• 2+ years of experience in CAD design.
• Expertise in ProE, Creo , and AutoCAD.
• Knowledge of the AS9100D framework.
• CAD certification is preferred.
• Strong communication and collaboration skills.
• Good understanding of mechanisms, fasteners, etc.
• Good knowledge of engineering materials, special processes, etc.
• Good knowledge of GD&T, Dimensioning Techniques, fits, allowances, etc.