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    Executive - Hyderabad, India - Akshar School Solutions Private Limited

    Akshar School Solutions Private Limited
    Akshar School Solutions Private Limited Hyderabad, India

    1 week ago

    Default job background
    Full time
    Description

    Company Overview

    Akshar School Solutions Private Limited is a leading provider of branded school supplies, including uniforms and accessories, at affordable prices. We aim to be a one-stop-shop for all school needs, offering a wide range of products. Our mission is to provide the best-in-class, simple, easy-to-use, and intuitive learning and management solutions for schools.

    Job Overview

    We are seeking a highly motivated and customer-oriented Sr. Support Executive to join our team at Akshar School Solutions Private Limited. As a Sr. Support Executive, you will be responsible for providing exceptional support to our clients and resolving their issues in a timely and efficient manner. This is a full-time position based in Hyderabad, Telangana, India.

    Qualifications and Skills

    • Bachelor's degree in a relevant field
    • Proven experience as a support executive or similar customer-facing role
    • Junior level support experience (1 to 3 years)
    • Excellent communication and interpersonal skills
    • Strong problem-solving abilities
    • Ability to multitask and prioritize workload
    • Attention to detail and accuracy
    • Proficiency in using support software and tools
    • Patience and empathy in dealing with clients
    • Ability to work in a fast-paced and dynamic environment

    Roles and Responsibilities

    *Provide troubleshooting assistance for customer orders, account statuses and relevant problems

    *Provide data and guides to help the sales team

    *Develop and monitor performance indicators

    *Manage sales tracking tools and report on important information

    Keep record of sales trends

    *Liaise with account managers to develop specific sales strategies

    *Stay up-to-date with new product and feature launches and ensure sales team is on board

    *Review pending orders and specific customers requests to ensure excellent customer service and customer experience

    *Suggest sales process improvements

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