Technical support Associate - Chennai, India - Trove Consulting Private Limited

Description

Overview:
The TechnicalSupport Associate plays a critical role in providing technicalassistance and support to internal and external customers. They areresponsible for addressing customer inquiries and resolvingtechnical issues to ensure a positive customerexperience.


KeyResponsibilities:
Respond to customerinquiries via phone email and chatDiagnose andtroubleshoot technical issuesResearch andprovide solutions to technicalproblemsEscalate complex issues to higherlevelsupport teamsDocument and track customerinteractions and solutionsInstall andconfigure software applicationsAssist withnetwork and system administrationtasksCollaborate with crossfunctional teams toresolve technical issuesConduct productdemonstrations and training sessions forcustomersStay updated on product knowledge andtechnical skillsRequiredQualifications:

Bachelor s degree inInformation Technology Computer Science or relevantfieldProven experience in technical support orhelp desk roleProficiency in Windows and macOSoperating systemsStrong knowledge ofnetworking and internet protocolsExcellentproblemsolving and analyticalabilitiesOutstanding communication andinterpersonal skillsAbility to prioritize andmanage multiple taskssimultaneouslyCertifications such as CompTIA Aor Microsoft Certified Solutions Associate (MCSA) is aplusExperience with remote support tools andticketing systemsFlexibility to work in shiftsand handle oncallresponsibilitiescustomerservice,communication,technicalsupport,customer