Customer Onboarding Specialist - Bengaluru, India - Crio

Description

About the role

Are you someone with passion for enriching the lives of others? Would you enjoy giving world class product experience to learners who have taken up the challenge of upskilling themselves in the area of software development? If yes, we may have the next adventure for you with us at Crio.Do

What will you do?

Be part of the team responsible for creating an exciting and successful onboarding experience for premium users with Crio products

Onboarding premium users on the learning programs via 1:1 video call

Actively engage with the users with 1:many small group orientation sessions

Coordinate with the admissions and growth team to resolve user queries related to payment, loan applications, EMIs etc.

Facilitate alumni meet ups to foster a sense of community and help build network that provides career guidance and opportunities

Lead buddy programs to boost informal learning spaces within Crios learning community

Understand expectations of different users and deliver a great user experience for new sign ups across the learning programs

Fellowship program in S/W development (Full stack & Backend developer track)

Fellowship Advanced in S/W development

Masters in QA automation

Constantly take feedbacks from users and use it to further shape the onboarding process

Be the first point of contact for new users and address any issues or queries in a timely and friendly manner.

Who are we looking for?

An individual with empathy, good communication skills, and patience.

Someone with an ability to communicate with stakeholders across spectrum - Sales to Delivery operations

One to independently take on problem areas, come up with approaches/hypothesis and execute it

An open and upbeat personality, you are someone positive to be around :)

Any previous experience in a similar role, either with direct experience with onboarding or within HR team for onboarding new employees within an organization is useful

Who are we?

We are disrupting the way developers learn technology and transforming careers.

Our mission is to empower developers with high quality applied learning opportunities and nurture the talent for the future.

We are team engineers, product folks from companies like Flipkart, Google, Cisco etc.

We are backed by renowned investors from the Indian tech ecosystem

More about us:

What's on offer?

Working in a truly disruptive space with the opportunity to redefine the way technology is learnt by software developers and transform their careers

Having an opportunity to be part of early member in growth team and grow along with the organization

Opportunity to work with a founding team which has deep expertise in various domains ranging across engineering, product management, business, and strategy at consumer internet giants like Google and Flipkart

Market competitive compensation and benefits