Head of Service Delivery - Gurugram - Eximius Next

    Eximius Next
    Eximius Next Gurugram

    3 days ago

    Accounting / Finance
    Description

    Hiring: Head of Service Delivery | Gurugram | BPM

    Are you tired of "keeping the lights on" for a massive corporation? Join Eximius Next—a boutique, BPM firm where we don't just run operations; we architect them.

    We are a small team with a massive vision. As we scale our F&A core into Payroll, Supply Chain, and Automation, we need a Disciplined Operator in Gurugram to serve as our "On-Ground Authority"

    Eximius Next is a budding boutique BPM firm serving both large and SMEs clients across F&A (AP, AR, R2R), Payroll, and Supply Chain.

    We're looking for a strong Service Delivery Leader to own our operations engine.

    This role is for a player-coach who:

    ·       Owns SLA adherence end-to-end

    ·       Runs disciplined daily delivery routines

    ·       Handles client escalations before they reach leadership

    ·       Builds SOP libraries and automation use cases

    ·       Drives transparency through dashboards and metrics

    If you have 8–12 years in BPM/F&A, strong client governance experience, and a hands-on mindset — we should talk.

    What We Offer:


    •       Performance-Based Compensation: Competitive salary with incentives and annual bonus linked to delivery and client outcomes.


    •       Autonomy in a Lean Setup: Minimal bureaucracy, fast decisions, and real authority with clear accountability.


    •       Growth & CXO Exposure: Strong leadership growth path with direct exposure to enterprise clients and CXO reviews.

    To apply, please send your CV to  with the subject line: "Head of Service Delivery"

    In your email, please provide brief (2-3 sentence) answers to the following:

    ·      How do you ensure delivery discipline when senior leadership is not physically present in the office?

    ·      Describe one SOP or automation use case you personally wrote in the last 12 months.

    ·      Tell us about a missed SLA and exactly how you recovered it.


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