Finnone Support – L2 - Pune, India - Clover Infotech Private Limited

Description

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Should have 3 – 5 years of experience in Finnone ApplicationAnalyze Incident & collect required additional infoCheck for available solutions, past incidentsCreate a Case Knowledge BaseTroubleshoot and find a CircumventionTest the CircumventionRaise CRs as needed, get approvalsImplement the CircumventionUpdate Knowledge baseDocument and Close IncidentDevelop standard diagnosis methodsReview & Consolidate case knowledge baseMake standard diagnosis availableDesign Knowledge BaseManage ticket resolution with OEMs if requiredDerive and implement Self Service MethodsAnalyze the circumvention doneEstimate the effort and communicateMake and Test the fixAscertain config and other changes requiredDocument the change detailsRaise CRs as needed for implementing the fix, get approvalsSupport ImplementationCo-ordinate with OEMs for fixes wherever requiredDocument component changes listSupport software configuration managementConduct incident analysisFind root cause using standard methodsCo-ordinate with Dev Team for RCA completionDocument RCA findings , Develop standard RCA methods and register problemSupport DR Drill and BCP activities