Client Services Specialist - Bengaluru, India - Apna
Description
About Company
Founded in 2019, Apna is India's largest professional networking and jobs platform for >250M members of India's rising working class. Our mission is to connect people to opportunities and help reduce the skill and employment gap.
We help candidates build their digital professional identities, find the best-fit hyperlocal jobs, grow their network, and learn new skills to grow their careers. Employers can find the best talent and hire for over 70 different roles in < 48 hours.
Having raised $190+ million from marquee investors like Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, and Rocketship. vc and Greenoaks Capital, Apna is on a mission to enable livelihoods for billions in India.
Role Summary:
As a Tier 1 Client Services Specialist your primary responsibility is to nurture and grow our portfolio of key accounts. This involves building strong relationships with clients, understanding their needs, and strategically cross-selling relevant products and services. You'll play a crucial role in ensuring customer satisfaction, driving renewals, and achieving revenue growth targets.
Language - Hindi, English, Telugu (Must)
Requirements
Key Responsibilities:
1. Account Management:
Build and maintain strong relationships with Tier 1 clients.
Understand client needs, objectives, and challenges to provide tailored solutions.
Act as the main point of contact for client inquiries and concerns.
2. Cross-Selling:
Identify opportunities to cross-sell additional products or services.
Collaborate with the sales team to present compelling cross-sell proposals.
Ensure clients are aware of the full suite of products and services available to them.
3. Customer Assistance:
Provide excellent customer support, addressing client queries and issues promptly.
Conduct regular check-ins to ensure clients are maximizing the value of our offerings.
Assist clients in optimizing their use of our products for maximum impact.
4. Targets Achievement:
Work towards achieving renewal targets by proactively engaging with clients.
(INR 50 lacs per annum)
Drive revenue growth through upselling, cross-selling, and identifying new opportunities
(INR 1 Cr per annum).
Collaborate with the sales team to meet overall business goals.
5. Client Retention:
Develop strategies to enhance client loyalty and reduce churn.
Monitor customer satisfaction and take proactive steps to address concerns.
Implement retention initiatives to ensure long-term client partnerships.
Qualifications and Experience:
Bachelor's degree in Business, Operations, or a related field.
Proven 3-5 years of experience in account management, preferably in a B2B context.
Strong understanding of recruitment products and services offered.
Excellent communication and interpersonal skills.
Results-oriented with a focus on achieving targets.
Key Competencies:
Relationship Building
Sales and Cross-Selling
Customer Service
Target-Driven
Problem Solving
This role offers an exciting opportunity to be a key player in the growth and success of our Tier 1 accounts. If you are a dynamic individual with a passion for client success and achieving targets, we would love to hear from you.