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- Bachelor's degree in Hospitality Management or a related field
- Proven experience as a Guest Service Associate or similar role in a hotel
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficiency in using hotel management software
- Ability to multitask and work under pressure
- Attention to detail and a high level of accuracy
- Flexibility to work in shifts, including weekends and holidays
- Positive attitude and a passion for providing exceptional customer service
- Greet and welcome hotel guests with a friendly and professional manner
- Handle guest check-ins and check-outs efficiently
- Provide information about hotel facilities, services, and local attractions
- Take and confirm reservations over the phone and through online platforms
- Assist guests with their luggage and attend to their needs during their stay
- Respond to guest inquiries and resolve any issues or complaints promptly
- Ensure the cleanliness and tidiness of the reception area
- Collaborate with other hotel departments to ensure a smooth guest experience
- Maintain accurate guest records and update information in the hotel software
- Adhere to hotel policies and procedures to ensure guest satisfaction and safety
Guest service associate - Hyderabad, India - Gamut HR Solutions
Description
Company Overview
Gamut HR Solutions is a leading HR consultancy firm that specializes in helping individuals find the right job. With a team of experienced professionals, we provide personalized career guidance and connect candidates with top-notch employers. We are committed to assisting both job seekers and employers in achieving their goals.
Job Overview
Gamut HR Solutions is seeking a Guest Service Associate - Hotel to join our team. As a Guest Service Associate, you will be responsible for ensuring the highest level of customer satisfaction by providing efficient and courteous service to hotel guests. This is a full-time position based in Hyderabad, Telangana, India.
Qualifications and Skills
Roles and Responsibilities