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    Black Box - Delhi, India - BLACK BOX NETWORK SERVICES INDIA PRIVATE LIMITED

    BLACK BOX NETWORK SERVICES INDIA PRIVATE LIMITED
    BLACK BOX NETWORK SERVICES INDIA PRIVATE LIMITED Delhi, India

    Found in: Talent IN 2A C2 - 2 days ago

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    Description

    Job Description :
    Implementation and Upgrading of Avaya Aura Products Including :

    • Communications Manger
    • System Manager
    • Session Manager
    • Application Enablement (AES)
    • Experience Portal
    • Contact Center Products (AACC, Elite, CMS)
    • Session Boarder controller (Avaya & Oracle)
    • Understanding of Avaya Cloud & Bridge.
    • Good Understanding of CMS Reporting
    • Integrated and Designer.


    • Avaya Messaging Apps

    • Aura Messaging & IX Messaging
    • Troubleshoot L2/3 level incidents on core Avaya products
    • Participate in P1/P2 escalation calls and provide customer timely updates
    • Open tickets and manage escalations with Avaya and/or other manufacturers if necessary
    • Compliance with internal workflow and administrative duties (project task reporting, timesheets, ticket open/close policy, etc)
    • Some travel required
    • Periodic oncall required

    Skills :

    • Excellent customer relations/service skills.
    • Communication both written and oral with excellent attention to clarity and delivery of information to a wide audience.
    • Ability to prioritize and handle multiple tasks simultaneously.
    • Strong analytical, reasoning and organizational and project task management skills.
    • Exceptional attention to detail and follow through, including proper documentation.
    • Ability to understand business systems technologies.
    • Excellent Interpersonal Skills
    • Selfmotivated & ability to work on own or with teams
    • Ability to work under pressure, handle multiple work assignments, prioritize work and be held fully responsible for decisions.
    • ACIS & ACSS - Avaya Aura Core Components certification preferred.
    • ACIS & ACSS - Avaya Aura Communication Applications certification preferred.
    • ACIS & ACSS - Avaya Equinox Solution with Avaya Aura Collaboration Applications certification preferred.

    Experience :

    • 8+ years of Implementation & Support Experience working on Avaya Aura Communications Manager and associated enterprise Avaya products.
    • Proven expertise with Session Manager, System Manager & AES.
    • Expertise with Avaya Contact Center portfolio including EAS, CMS, AAEP
    • Avaya next generation applications such as Equinox, Breeze, etc. a plus
    • Cisco or other networking experience preferred
    • Comprehensive knowledge of technologies found commonly in a Contact Center environment.
    • Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces.
    )
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