Director, Operations - New Delhi

Only for registered members New Delhi, India

1 month ago

Default job background
Full time

Job summary

We are seeking a seasoned Lean Six Sigma Lead to elevate service delivery performance and drive enterprise-wide process excellence This role will be instrumental in optimizing delivery operations embedding digital capabilities and fostering a culture of continuous improvement across finance risk and advisory functions.

Responsibilities

  • Own and enhance service delivery frameworks across consulting support functions
  • Monitor and improve delivery KPIs such as SLA adherence turnaround time and quality metrics
  • Partner with delivery leads to identify performance gaps and implement corrective actions
  • Drive client-centricity and operational agility across service lines

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