Technical Writer - Bengaluru / Bangalore - confidential

    confidential
    confidential Bengaluru / Bangalore

    5 days ago

    Full time ₹700,000 - ₹1,600,000 (INR) per year *
    Description

    MoEngage is looking for a talented Technical Writer to join our team. If you have experience in technical writing, a technical degree, and a knack for explaining complex software concepts in clear, simplified English, you'll play a crucial role in empowering our users and collaborating with various teams.

    Responsibilities

    • Write technical content for software products in simplified English.
    • Collaborate with different teams, such as Support, Product Management, Quality Assurance, Development, and Product Design, to understand new features, enhancements, and use cases.
    • Analyze support tickets to identify documentation improvement areas and update the existing documentation.
    • Understand documentation requirements and customer needs, estimate documentation efforts, plan releases, and proactively communicate work updates to stakeholders.
    • Prepare Troubleshooting Guides, FAQs, use cases, how-to articles, and videos for MoEngage products.
    • Research complex technical concepts (independently and collaboratively) and develop effective deliverables to serve customer needs.
    • Organize existing documents, identify documentation gaps, improve documentation quality, and drive new projects.
    • Build relationships with customer-facing teams (Sales, Support, and Success team) and use their feedback to drive simplicity and usability of documentation.
    • Develop content that addresses complex problems, drives user engagement, and decreases support tickets.
    • Manage multiple priorities in a fast-paced, ever-changing environment with less supervision.
    • Follow the established style guide and templates to ensure consistency.
    • Adhere to the defined documentation process and work with a team of writers.

    Requirements

    • 0 to 3 years of experience in technical writing.
    • Any technical degree (e.g., BE/B.Tech, B.Sc, BCA, MCA).
    • Experience in documenting software applications, APIs, and SDKs.
    • Ability to read and comprehend code.
    • Working knowledge of:
    • Documentation tools (such as Zendesk, Confluence)
    • Image-editing tools (such as Snagit)
    • Video-editing tools (such as Camtasia)
    • Project management tools (such as Jira)
    • HTML
    • Style Guide (such as Microsoft Manual of Style for Technical Publications or MSTP)
    • Understanding of documentation types such as user guides, release notes, API references, SDK documentation, knowledge base articles, troubleshooting guides, and FAQs.
    • Good planning, organizational, interpersonal, and communication (verbal and written) skills.
    • Excellent editing skills with attention to detail.
    • Strong analytical and problem-solving skills.
    • Ability to make progress with less-than-complete information.
    * This salary range is an estimation made by beBee
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