Noc- Network - Mumbai, India - Nityo Infotech

Description

• Providing advanced support to Network and assist Level 3 engineers in managing and implementing the processes.
• Configure and install various network devices and services (, routers, switches, firewalls, load balancers, VPN, QoS)
• Solid understanding of the OSI or TCP/IP model
• Perform network maintenance and device upgrades.
• Monitor performance and ensure network availability and reliability
• Provide Level-2/3 support and troubleshooting to resolve issues
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
• Select and implement security tools, policies, and procedures in conjunction with the company's security team
• Coordinate with vendors and other IT personnel for problem resolution
• Acknowledge the ticket in your queue
• Perform the RCA and work towards resolution.
• Escalate to next level for complaints if not solved at his or her Level within 1 hr.
• Update case notes with your findings and close the ticket.
• Abide by all terms of Letter of Undertaking and follow the same.
• Follow all admin as well as security rules and regulations of the Organization.
• Report Information security incidents and weaknesses to Operations manager and CISOExperience Required
• 9 Years