Support Desk Coordinator - Pune, Maharashtra
2 weeks ago

Job summary
We seeking a Support Desk Coordinator to join our Support Services team.In this role you will provide frontline support for our BI & Analytics platform,
serving as a first point of contact for customer requests and routine issues.
You'll be responsible for accurately triaging tickets,maintaining clear communication with customers,and delivering timely resolutions.
- Take full ownership of assigned service desk tickets ensuring timely resolution
and100% adherence to SLAs while maintaining a high standard of client satisfaction.
Benefits
Job description
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